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FAQs

ASQ
Why I see a different process capacity from other suppliers’? Especially both of the equipment have same figure of evaporation area? 

Generally speaking, normal process capacity is depend on the evaporation area. Once the evaporation area is fixed, then the normal process capacity is also fixed.

Since different feeding material with different nature, there will be a specific process capacity.

Specific process capacity is usually smaller than normal. For example, specific process capacity of hemp oil should be half of the normal capacity due to the high viscosity.

Besides that, the heating temp. Setting or vacuum degree would affect the process capacity, the affect will be every slight, though.

How to choose the model and the optional configuration?

Firstly, you can choose the model to match your process capacity.

Secondly, find out the feeding material nature such as viscosity, boiling point, melting point etc. information. Regarding the details you can you can try to consult to our sales.

Lastly, if you are still not sure about the optional configuration, we provide the “sample experiments” as a kind of pre-sale service. For more details, you can consult our “Service & Warranty” column on our website.

Is the package strong enough to protect the glass parts?

All the equipment/machine is packed in plywood box, which is strong enough for air and sea transportation.

What’s the warranty period?

One year quality warranty for the whole system, the glass parts are not included.

Do you have after-sales service?

Yes. We provide 24-hour online support, video technical support and free spare parts.

Overseas field Installation, commissioning and training is also available.

For more details, you can consult our “Service & Warranty” column on our website.

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